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IT Support Mock Test – Free Online Assessment Version 1.1

IT and Networking mock test quiz with 50 questions for beginners and entry level IT candidates

The IT Mock Test v1.1 is an improved and structured practice assessment designed to evaluate both basic and practical IT support knowledge. This version goes beyond general awareness and introduces real-world scenarios commonly faced by IT support professionals, making it suitable for candidates preparing for helpdesk and technical support roles.

This updated release includes 50 carefully selected multiple-choice questions covering multiple areas such as IT fundamentals, networking basics, troubleshooting, and IT service concepts. The focus is on building a strong foundation while also testing practical understanding required in real job environments.

Future versions will expand into more advanced and specialized categories including cloud computing, cybersecurity, system administration, and certification-focused question sets.


What This Version Covers

  • Core IT support concepts
  • Basic networking fundamentals
  • Common troubleshooting scenarios
  • IT service management basics (ITIL concepts)
  • Real-world IT support situations

Quiz Features

📝 50 structured multiple-choice questions
⏱️ Time-based test environment
📊 Instant score and performance feedback
🔁 Retake option for continuous improvement
🎯 Designed for beginner to intermediate users


Who Should Take This Test?

  • IT support and helpdesk job candidates
  • Students learning computer networking and IT basics
  • Fresh graduates preparing for interviews
  • Professionals looking to refresh IT support knowledge

Version Information

Current Version: 1.1
Level: Beginner to Intermediate
Focus Area: IT Support & Practical Knowledge
Future Updates: Advanced scenario-based tests, certification-focused quizzes (CompTIA, ITIL), and detailed analytics


💡 This version emphasizes practical understanding along with theory. Repeating the test will help users strengthen troubleshooting skills and prepare confidently for real-world IT support roles.

1 / 50

Category: Technology

44. ITIL is related to?

2 / 50

Category: Technology

21. What is latency?

3 / 50

Category: Technology

32. Virus detected — action?

4 / 50

Category: Technology

8. Which storage is fastest?

5 / 50

Category: Technology

3. What is the main function of RAM?

6 / 50

Category: Technology

4. Which OS is developed by Microsoft?

7 / 50

Category: Technology

16. What is ping used for?

8 / 50

Category: Technology

27. No internet — first step?

9 / 50

Category: Technology

12. Which protocol is secure HTTP?

10 / 50

Category: Technology

25. What is a switch?

11 / 50

Category: Technology

50. What is phishing?

12 / 50

Category: Technology

37. Disk full?

13 / 50

Category: Technology

5. What does BIOS do?

14 / 50

Category: Technology

47. What is backup?

15 / 50

Category: Technology

  1. What does CPU stand for?

16 / 50

Category: Technology

23. What is a subnet?

17 / 50

Category: Technology

43. SLA stands for?

18 / 50

Category: Technology

13. What does DNS do?

19 / 50

Category: Technology

2. Which device is used to connect a computer to a network?

20 / 50

Category: Technology

10. What does DHCP do?

21 / 50

Category: Technology

22. Which port is used for HTTPS?

22 / 50

Category: Technology

7. What is the default subnet mask of Class C?

23 / 50

Category: Technology

34. System overheating?

24 / 50

Category: Technology

29. Slow PC fix?

25 / 50

Category: Technology

48. What is cloud computing?

26 / 50

Category: Technology

14. Which device routes traffic between networks?

27 / 50

Category: Technology

15. What is a MAC address?

28 / 50

Category: Technology

36. USB not detected?

29 / 50

Category: Technology

35. Keyboard not working?

30 / 50

Category: Technology

19. What does firewall do?

31 / 50

Category: Technology

28. Blue screen error means?

32 / 50

Category: Technology

46. What is remote support?

33 / 50

Category: Technology

9. What is malware?

34 / 50

Category: Technology

40. Software crash?

35 / 50

Category: Technology

49. MFA stands for?

36 / 50

Category: Technology

20. What is bandwidth?

37 / 50

Category: Technology

11. What is an IP address?

38 / 50

Category: Technology

45. What is escalation?

39 / 50

Category: Technology

30. Printer not printing?

40 / 50

Category: Technology

26. Computer not turning on — first check?

41 / 50

Category: Technology

18. What is VPN?

42 / 50

Category: Technology

42. What is ticketing system?

43 / 50

Category: Technology

33. Network slow?

44 / 50

Category: Technology

24. What does ISP stand for?

45 / 50

Category: Technology

31. No display issue?

46 / 50

Category: Technology

41. What is Helpdesk?

47 / 50

Category: Technology

6. Which port is used for HTTP?

48 / 50

Category: Technology

39. Laptop battery issue?

49 / 50

Category: Technology

17. Which cable is used in LAN?

50 / 50

Category: Technology

38. No sound?

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The average score is 97%

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